Software is only as reliable as what it runs on. A system on a laptop under a desk, a website on an expired hosting plan, a database nobody has backed up: these are the failures that take an organisation offline, and they are all avoidable. We set up the infrastructure your systems need, monitor it, and keep it maintained — so the people who built the software are the people keeping it running.
We host and operate our own product, KankorAsan, for users across Afghanistan on a connection that is often slow and sometimes absent. The practices we use for it — content delivery at the edge, small pages, offline-tolerant apps, nightly backups, monitoring that wakes someone up — are the ones we bring to client systems.
What we provide
Deployment, hosting and cloud setup
Putting your website or system online on hosting that fits it — a managed cloud, a Kabul server, or both — with domains, certificates, email and DNS done correctly.
Monitoring and maintenance
Uptime and error monitoring, scheduled updates, capacity planning and the small fixes that stop small problems becoming outages.
Security assessment and hardening
A review of your systems, accounts and network against common attacks, then the fixes: access control, patching, encryption, two-factor sign-in and staff guidance.
Backup and recovery planning
Automated backups you can actually restore from, tested on a schedule, with a written plan for what happens when a server, an office or a provider is lost.
Technical support contracts
A named contact, agreed response times and a monthly report, for the systems we built and for the ones you already run.
Staff training and IT consulting
Practical training for the people who use and administer your systems, and advice on what to buy, what to host where and what to stop paying for.
How support works
An engagement starts with an inventory: what you run, where, who has access, what is backed up and what is not. From that we propose what to fix first and what the ongoing arrangement should be, with the cost stated in advance.
Support is delivered under a written agreement — scope, response times, what is included, what is billed separately — and reported monthly, so you know what was done and what was prevented.
Who this is for
- Organisations whose website or system has no one maintaining it
- Institutions with sensitive data and no backup they have tested
- Businesses moving from one office PC to a system their staff can reach anywhere
- NGOs and public bodies with security and continuity requirements from a donor or ministry
- Any client whose software we built and who wants it kept running
Questions about IT infrastructure and support
Can you host inside Afghanistan?
Yes, where the requirement calls for it, and we will say when a managed cloud with edge delivery serves Afghan users better. Many systems do best with both: the application on a cloud, a copy of the data in the country.
Do you support systems you did not build?
Yes. We assess them first, tell you what we find, and agree what we take responsibility for and what we do not.
What does a support contract include?
A named contact, agreed response times, monitoring, updates, backups, a monthly report, and a stated number of hours for changes. Anything beyond that is quoted before it is done.
How quickly do you respond to an outage?
Response times are written into the agreement and depend on the level you choose. For systems we monitor, we are usually working on an outage before the client reports it.